STAGGERING DOWN THE LAST MILE

“All I can say is that I am astonished at how staggeringly incompetent [the Webvan management has] proven to be. In our wildest dreams we never imagined that they would be this bad.”

HomeGrocer.com founder Terry Drayton, on the only way in which the acquirers of his company exceeded his expectations, Seattle Post-Intelligencer, 10 July 2001

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