HEAR NO EVIL

“Napster is ready to roll. Now, it’s up to the industry to finally take the opportunity to build a viable business.”

Bertelsmann e-commerce executive Andreas Schmidt, who remains in Teutonic denial about Napster’s perpetual schedule slips, BusinessWeek, 26 October 2001

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SELLERS CHECK IN, BUT THEY DON’T CHECK OUT

“The idea was to provide users with an easy-to-use checkout process. Clearly, there is some fine-tuning that needs to be done.”

eBay spokesman Kevin Pursglove, on the auction service’s sneaky moves to force its credit-card processing system on sellers, TheStreet.com, 30 October 2001