HEAR NO EVIL

“Napster is ready to roll. Now, it’s up to the industry to finally take the opportunity to build a viable business.”

Bertelsmann e-commerce executive Andreas Schmidt, who remains in Teutonic denial about Napster’s perpetual schedule slips, BusinessWeek, 26 October 2001

SELLERS CHECK IN, BUT THEY DON’T CHECK OUT

“The idea was to provide users with an easy-to-use checkout process. Clearly, there is some fine-tuning that needs to be done.”

eBay spokesman Kevin Pursglove, on the auction service’s sneaky moves to force its credit-card processing system on sellers, TheStreet.com, 30 October 2001