WE SELL DESSERT TOPPINGS AND FLOOR WAX!

“When people ask me, are you a retailer or an Internet company, I say, ‘Yes.'”

Amazon.com CEO Jeff Bezos, keeping his business plan intentionally vague, Newsweek, 29 November 2004

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PLUS OR MINUS?

“We found that customers didn’t want an integrated, all-in-one solution. No matter what we integrated, they wanted something different.”

HP executive Nora Denzel, on the company’s prolonged incompetence at coming up with products customers wanted to buy, News.com, 29 November 2004