“People take a real leap of faith when they come to a Web site. You don’t have the face-to-face contact you get in a store, but people still feel like they have a relationship with you, and it’s more intimate than it would be with a sales clerk.”
Pets.com CEO Juie Wainwright, comparing the intimate skills of e-commerce Web studs to bricks-and-mortar drones, ZDNN, 25 June 1999
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