THE CUSTOMER IS ALWAYS WRONG

“There will always be crybaby boobies who are unhappy with any company.”

Covad spokeswoman Martha Sessums, on disgruntled DSL customers who can’t get good service from the company …

“I tried first to get Covad but it didn’t work out. I have a cable modem.”

… a group that includes former Covad CEO Robert Knowling, ZDNN, 28 June 2001

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