CHANGE IS GOOD, IF YOU CAN AFFORD IT

“I think complexity is mostly sort of crummy stuff that is there because it’s too expensive to change the interface.”

Virtual surrealist Jaron Lanier, on the computer industry’s carefully honed user-surliness, The New York Times, 7 August 2001

POP-UNDER GOES THE WEASEL

“Our new attitude is how can we put you in front of our customer.”

Yahoo CEO Terry Semel, on how his newfound rapport with Madison Avenue means that advertisers know what he is — all they’re discussing is the price, CBS MarketWatch, 6 August 2001

PUTTING THE CARTEL BEFORE THE HORSE

“A protracted legislative fight will not move us closer to where the music industry wants to be — delivering music to fans through a variety of different, innovative Web sites.”

RIAA president Hilary Rosen, on a Congressional bill that would require labels to license their music to sites that aren’t wholly-owned subsidiaries, ZDNN, 3 August 2001

CUSTOMER REPAYMENTSHIP MANAGEMENT

“We’re doing a much more thorough job of reviewing the customers than we had in the earlier days.”

Exodus CEO Ellen Hancock, on how it’s a lot easier to screen out near-bankrupt dot-coms, now that most of her company’s customer base has dried up and blown away with the wind, News.com, 2 August 2001