CUSTOMER REPAYMENTSHIP MANAGEMENT

“We’re doing a much more thorough job of reviewing the customers than we had in the earlier days.”

Exodus CEO Ellen Hancock, on how it’s a lot easier to screen out near-bankrupt dot-coms, now that most of her company’s customer base has dried up and blown away with the wind, News.com, 2 August 2001

CUTTING ROOM FLOOR

“You just can’t keep cutting staff. There is a floor. Together, there is additional possibilities for streamlining.”

IXL chairman Bert Ellis, on merging his me-three e-consultancy with leading me-too e-consultancy Scient, News.com, 31 July 2001

BLACK INK IS THE NEW BLACK

“Our attitude has always been that this is not a fashion thing. We just have to figure out how the Internet is going to benefit our base businesses.”

Pearson CEO Marjorie Scardino, on giving her Webheads a continued license to bleed money, The Daily Telegraph, 31 July 2001

TRUST, BUT VERIFY

“What we’ve gone through in the last several years has caused some people to question ‘Can we trust Microsoft?'”

Microsoft CEO Steve Ballmer, who’s no doubt just delusional enough to think that’s a rhetorical question, TheStreet.com, 26 July 2001

WHERE’S THE BEEF?

“Let me be clear — Microsoft has no beef with open source.”

Craig Mundie, Microsoft’s appointed open-source hatchet-man, displaying a knack for transparent disingenuousness, RedHerring.com, 27 July 2001