PUTTING THE CARTEL BEFORE THE HORSE

“A protracted legislative fight will not move us closer to where the music industry wants to be — delivering music to fans through a variety of different, innovative Web sites.”

RIAA president Hilary Rosen, on a Congressional bill that would require labels to license their music to sites that aren’t wholly-owned subsidiaries, ZDNN, 3 August 2001

CUSTOMER REPAYMENTSHIP MANAGEMENT

“We’re doing a much more thorough job of reviewing the customers than we had in the earlier days.”

Exodus CEO Ellen Hancock, on how it’s a lot easier to screen out near-bankrupt dot-coms, now that most of her company’s customer base has dried up and blown away with the wind, News.com, 2 August 2001

CUTTING ROOM FLOOR

“You just can’t keep cutting staff. There is a floor. Together, there is additional possibilities for streamlining.”

IXL chairman Bert Ellis, on merging his me-three e-consultancy with leading me-too e-consultancy Scient, News.com, 31 July 2001