STAGGERING DOWN THE LAST MILE

“All I can say is that I am astonished at how staggeringly incompetent [the Webvan management has] proven to be. In our wildest dreams we never imagined that they would be this bad.”

HomeGrocer.com founder Terry Drayton, on the only way in which the acquirers of his company exceeded his expectations, Seattle Post-Intelligencer, 10 July 2001

IGNORANCE IS LENGTH

“We just don’t feel comfortable with our five largest competitors providing information about our company. We felt … Orbitz was misrepresenting the true picture of Southwest Airlines.”

Southwest Airlines spokeswoman Ginger Hardage, on the company’s move to yank its fares from Orbitz.com, where it faced the risk of having its three-connection routes directly compared with three-connection routes from other airlines, News.com, 6 July 2001