RESISTANCE IS RETAIL

“The consumer acceptance of biometrics has been very solid. There has not been a lot of resistance from customers.”

Rick Norton, executive director of the International Biometric Industry Association, on Levi’s Orwellian introduction of fingerprint identification in new jean-fitting kiosks, Wired News, 16 August 1999

I BET YOU SAY THAT TO ALL THE PORTALS

“We look at loyalty not as function of exclusive loyalty, but the frequency of visits over time. Loyalty doesn’t mean lack of promiscuity.”

Excite@Home senior vice president Joe Kraus, explaining why Excite.com’s registered-user reports are better fodder for the site’s Lola Pandora talk show than for serious Web-site metrics, News.com, 16 August 1999

NEW MEDIA IS SO OLD MEDIA

“It’s no longer about high-quality, locally produced information. It’s about transactions.”

Ticketmaster Online-CitySearch CEO Charles Conn, on why local sites with interesting content produced by people actually knowledgeable about a city don’t threaten him, News.com, 13 August 1999

SEX, DRUGS, AND HTML

“It’s really wrong for labels to think they have any right to an artist’s Web site altogether — because this is a business that is about the music, it’s not about the record companies.”

Steven Jenson, manager of alternarockers Counting Crows, defending the band’s label-independent Web site, Salon.com, 11 August 1999

SO THAT’S WHAT HE MEANS BY “VIRTUAL MACHINE”

“An automobile is just a Java browser with tires.”

Sun CEO Scott McNealy, seeking to explain the automobile industry’s disturbingly high frequency of crashes, InfoWorld, 10 August 1999