ALL’S FAIR IN LOVE AND SHOPPING

“Focusing on that one review you feel is unfair misses the value, which is the whole symphony of opinions you get on your page.”

Yelp CEO Jeremy Stoppelman, denying that there’s any orchestration between his site’s angry-hipster-generated reviews and his salespeople, New York Times, 25 March 2010

AND THAT’S JUST THE PARTIES

“We’ll be the first to admit that, by conventional standards, Yelp can seem weird.”

Yelp CEO Jeremy Stoppelman, referring obliquely to the freakazoid culture of obsessive business reviewers on his site, Official Yelp Blog, 1 March 2010

THE ALGORITHM WOULD HATE TO SEE SOMETHING HAPPEN TO YOUR NICE RESTAURANT

“There has been a long history of people accusing Yelp of monkeying around with reviews in exchange for money. The allegations are disappointing, not only because they are false, but because they ignore empirical evidence in favor of conspiracy theories.”

Yelp CEO Jeremy Stoppelman, on why his company doesn’t need to fiddle with its reviews to extract money from businesses, Yelp Blog, 26 February 2010