SMART PEOPLE, STUPID ISPS

“AOL’s approach is to dumb down the Internet experience. People actually aren’t dumb.”

Earthlink Network chairman Sky Dayton, complaining that America Online has managed to outdumb the competition, CBS MarketWatch, 19 July 1999

SO WE TURNED IT UPSIDE DOWN AND MADE IT DRINK WATER

“Our site is a large, complex system. Occasionally, it has hiccups — and it hiccuped.”

Amazon.com spokesman Bill Curry, on his company’s 36-minute blackout (which was accompanied by feelings of lightheadedness and nausea), News.com, 15 July 1999

KEEPING IT REAL META

“We’re not a primary content provider, but we can do a lot at a meta level to make it easy for people to find what they want when they want it, essentially creating compound or aggregated media properties.”

RealNetworks CEO Rob Glaser, compounding confusion about what his company actually does, Upside, 16 July 1999 (issue date)

OUR SHAREHOLDERS ARE NOT AN OBVIOUS BENEFICIARY

“There is a downloading revolution that is occurring. For a lot of reasons, music is the obvious beneficiary.”

Time Warner CEO Gerald Levin, on the merger of music club Columbia House with e-commerce runner-up CDnow, Wired News, 13 July 1999

YOU BETTER SHOP AROUND

“Customers don’t have a single relationship. The Internet is not going to change that.”

Amazon.com CEO Jeff Bezos, on how deep down, we’re all media whores, BusinessWeek Online, 12 July 1999