“We look at loyalty not as function of exclusive loyalty, but the frequency of visits over time. Loyalty doesn’t mean lack of promiscuity.”
Excite@Home senior vice president Joe Kraus, explaining why Excite.com’s registered-user reports are better fodder for the site’s Lola Pandora talk show than for serious Web-site metrics, News.com, 16 August 1999
“It’s no longer about high-quality, locally produced information. It’s about transactions.”
Ticketmaster Online-CitySearch CEO Charles Conn, on why local sites with interesting content produced by people actually knowledgeable about a city don’t threaten him, News.com, 13 August 1999
“It’s really wrong for labels to think they have any right to an artist’s Web site altogether — because this is a business that is about the music, it’s not about the record companies.”
Steven Jenson, manager of alternarockers Counting Crows, defending the band’s label-independent Web site, Salon.com, 11 August 1999
“An automobile is just a Java browser with tires.”
Sun CEO Scott McNealy, seeking to explain the automobile industry’s disturbingly high frequency of crashes, InfoWorld, 10 August 1999
“While there have been meetings with America Online in the recent past, there is no specific proposal currently under discussion between AT&T and AOL.”
AT&T, making an almost Clintonian quasi-denial in a prepared statement responding to suggestions that it’s been less than faithful to its cable-modem partner Excite@Home, MSNBC, 9 August 1999
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