SOUR APPLES

“The iPod has been out for three years, and it’s only this past year it’s become a raging success. Well, those things that become fads rage and then they drop off.”

Dell CEO Kevin Rollins, on why it’s better business to make products that people don’t care about, News.com, 18 January 2005

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MARKET FORCES

“The point is we’re not going to please all the people all the time. But ultimately the changes will improve the health of the eBay marketplace overall and that’s good for eBay buyers and sellers.”

eBay spokesman Hani Durzy, on why the company’s raising sellers’ fees for their own good, Atlanta Journal-Constitution, 13 January 2005