LIES, DAMN LIES, AND DOCUMENTATION

“Windows is the most documented operating system that has ever been.”

Bill Gates, Microsoft’s chairman and chief technical writer, on his company’s literary achievements in the field of bug fixes, ZDNN, 20 June 2001

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EVERYBODY, GIVE THEM AN INVISIBLE HAND

“Netscape 6 was absolutely the right product at the right time. It delivered the standards support the market was clamoring for.”

Netscape marketer Sol Goldfarb, defending his company’s late, buggy, lame browser as vital to retaining the Jeffrey Zeldman demographic, Wired News, 19 June 2001