“I’m aware that there are people who weren’t satisfied with the service and I’m also aware Priceline is trying to deal with it. … I haven’t [used the service myself]. I think of myself as having to fly first class.”
Priceline pimp William Shatner, who knows better than to be handling the goods himself, on the company’s customer-service woes, 48 Hours, 21 September 2000
“If you never have products that don’t succeed, then you’re probably not experimenting enough.”
Michael Dell, on his company’s strategy to have PC design efforts serve as a full-employment act for Dell Factory Outlet staff, News.com, 21 September 2000
“Nobody wants to wait 90 seconds to do anything. The concept of ‘instant-on’ is probably the most underrated improvement that’s needed.”
Amazon.com CEO Jeff Bezos, whose enthusiasm for impulse buying might be misplaced, considering the same technology lets shareholders indulge in instant selling, CBS MarketWatch, 20 September 2000
“As broadband demand grows, and as we continue to execute, I believe the company’s best market opportunities still lie ahead.”
Excite@Home CEO George Bell, expressing an optimism he’d like another CEO to assume as a burden going forward, TheStreet.com, 19 September 2000
“In some ways, [Bell] would like to be CEO forever. But he loves his family and he can’t be in two places at the same time.”
Excite@Home board member Will Hearst, on the reasons why Bell decided he would, after all, step down as CEO to spend more time a continent away from Excite@Home’s headquarters, TheStreet.com, 19 September 2000
“It may sound absurd in this Internet age, but sometimes you must physically be in an environment to feel what is happening. You need presence.”
Odigo CEO Avner Ronen, opening up questions about the value of the instant-messaging arena his company competes in, The New York Times Magazine, 17 September 2000
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