SELL IS A FOUR-LETTER WORD

“I think there’s a very fine line between good service and stalking.”

Tara Lemmey, director of the Electronic Frontier Foundation, on the art of online marketing, Nextravaganza conference, 14 December 1999

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BUT WE THREW A PARTY ANYWAY

“We didn’t think it would be good for morale to have them just sitting around waiting for something to happen…. Where would you rather be than Microsoft on New Year’s Eve?”

Microsoft Y2K czar Don Jones, on the company’s emergency preparedness plans — he wouldn’t say if he had a contingency plan in case Steve Ballmer started dancing, San Francisco Chronicle, 8 December 1999