INTELLIGENT AGENT PROVOCATEUR

“Earlier on, if you made a big noise and were provocative, that was enough. Now everyone is provocative and irreverent.”

Flooz.com CEO Robert Levitan, on what’s necessary for a dot-com marketing campaign (forget about the Web site), The New York Times, 2 November 1999

THE NOT-SO-TRANSPARENT SOCIETY

“Any of the information we’ve been collecting has been designed to make the best experience for the user.”

RealNetworks chief operating officer Thomas Frank, explaining how an undisclosed feature of RealJukebox that recorded every song played wasn’t meant to invade users’ privacy, News.com, 1 November 1999