SOON YOU’LL HAVE ANOTHER WAY TO IGNORE YOUR CUSTOMERS

“Last year the Internet became a real destination instead of a curiosity. It will soon be odd to say you don’t have a Web address. It will be like saying, ‘No, I haven’t installed any telephones.'”

Cathy Hotka, the National Retail Federation’s VP of information technology, on retailers’ warming embrace of the Internet, Miami Herald, 11 May 1998