WE ARE ALL INDIVIDUALS

“By making our entire front page personalizable … we feel that we have set ourselves apart by integrating what the user wants.”

Joe Kraus, senior vice president and cofounder of overvalued Web portal Excite, the market leader in me-too-ism, Wired News, 17 April 1998

DO WE HAVE A PROBLEM HERE?

“I have yet to pinpoint exactly what that particular problem was. Probably some type of hardware or software or combination of that type of problem.”

Frank Ianna, AT&T’s executive vice president of network and computing services, reassuring Ma Bell’s frame relay customers that the company really has a grip on what caused a 20-hour breakdown in service, conference call transcript, 14 April 1998